Existing System Support.

If you have an existing web or Claris FileMaker system and you want support, updates or improvements, we can help. We know how critical your system is to you and that fast turnaround is vital.

We aim to be the closest thing to an in-house Development Team. For many companies support is an afterthought, but for us, it is a standalone service that we pride ourselves in, and have refined to be as effective as possible.

We get straight to work.

If it’s a support request and you know what you need, we can get started right away. We deal with your immediate issue. After this we assess and collect your enhancement list and any current bugs, and schedule them in. Working on a subscription basis, unless you would prefer ad hoc support, we act as your in-house development team.

How do I pay?

You can buy a block of time as a one-off, or batches of ongoing time on subscription. Subscription is great for ongoing help with business-as-usual improvements to an existing system and it saves you money. There is no deposit to pay. You simply pay an amount per month for the time you need. The time you don’t use rolls over. If you go over, we take it from the rolled-over bank of time.

 

Subscription rate £760/day.

A monthly rolling amount that can be used on development or support.

SLA for emergency help.

See our FAQs.

Book just ½ a day per month.

Requires a minimum commitment to return value.

Flexible

Unused time rolls over. If you use too much we borrow from next month to cover it.

Or an ad-hoc £300 ticket.

We get our team working to either fix the issue or report on next steps.

How do you reassure and update me?

You get complete visibility of our task management tool, with control over the priorities on your action list. These show what we are working on and you approve the time we will spend. If you’re signed up for a subscription, you get monthly reports from us.

We can help with Claris FileMaker Licensing.

We can help you choose the best FileMaker Licensing package for your organisation. You may feel you have neither the time nor the inclination to become a FileMaker Licensing expert. If so then we are happy to help and arrange everything for you. Call us any time to chat or contact us here. We are always happy to chat about FileMaker.

The Claris platform is made up of the following:

These can be purchased under a range of licensing programmes.

We can help with hosting.

FileMaker hosted in the Cloud is a fantastic way for companies to take advantage of the undoubted benefits of Claris FileMaker Server, but without the up-front cost, administrative overheads and security implications of having a physical server in-house.

We can guide you through a range of different options, depending on how many people use your database, how much storage you require. Deployment of FileMaker Cloud servers is quick and incredibly scalable, so if you need to add more user licenses or increase the storage capacity or processing speed of your server at short notice, it can be upgraded – or downgraded – almost instantly.

Existing system Support FAQs

We onboard you. This is a straightforward process of us capturing information about you/your system.

  1. We collect information – We capture all the information we need to support your business and your system.
  2. We give information – We supply details on processes.

Depends on your need;

  1. Urgent – contact our support team and get a developer allocated.
  2. Non urgent – You’re able to book slots for a developer.

We have a Service Level Agreement, that defines how quickly we’ll respond depending on the impact to you

Critical – within 1 hour

High – within 2 working days

Medium – within one week

Low – within 2 weeks

 

Critical – We define these as: System down or no access to the system

High – The issue is causing the customer’s business and/or system data to be affected. There is no workaround

Medium – Functionality is affected but it is not affecting the underlying system data. There is a workaround

Low – Cosmetic issue only (e.g. wrong font, colour, field in wrong place etc.)

We allow you to control your own spend and task order. By giving you complete visibility of our task system, so you can add, approve estimates and priorities.

We also report everything at the end of the month, so you have a clear short report for people in your business who are not as up to speed on the detail, but need to understand an overview of the month.

 

Let’s get you going now with our free 1 hour consultation.

Simply ping your details on our form explaining how you hope we can help, and we’ll get the right person to contact you back shortly.

Or you can always call us for a chat on

We'd love to hear from you.

So give us a call on

Or send a message and we’ll be in touch.

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