BINDT wanted to improve how they manage their candidates and the process of their certification. As a forward-thinking certification body, they were aiming to create a personal certificate management app to manage the process of certification, with the hope to provide BINDT’s candidates a more simple, reassuring and engaging experience when dealing with their certification.
To help BINDT visualise what the end solution could look like we worked with them to develop a prototype app using Claris FileMaker at the start of the project. We released the prototype to key team members so they could understand what the app could look like and do.
A user centered solution was born. To help BINDT to improve their process we needed to speak to the team that managed the candidates and certification first-hand. We were then able to create priority user journeys and hone the overall user requirements. We performed several workshops with BINDT’s staff to understand how they managed certification and to discover what should be improved. With them, we defined a user-led process making for a more engaging solution. Not to mention greatly more efficiently and reportable.
The solution has been recognised as a great achievement internally, with most importantly great feedback from the users…as well as the management.