
To address LaserVision’s problems, we built a web app to manage all information around referrals, consultants, and patients. We developed the app with PHP (Laravel), and JavaScript. It provided immediate improvements to the team’s efficiency, automating many manual processes and reducing room for error.
1. Referral Management
It manages the referral to the optician. Opticians add the referral directly. They then receive alerts and updates on their patient’s process. The process for opticians is easy and means the web portal is a selling point for working with LaserVision over another provider.
2. Full visibility for opticians and consultants
A patient is referred back to the optician following their procedure, and reminders to submit feedback are then sent automatically.
The optician has visibility of their patient within the portal. This keeps them up to date without a manual email update process.
3. Notifications and updates
Email notifications and reminders are sent at key points in the process. Documents like discharge letters are saved, and viewable later. Carefully timed updates are also sent. For example, when test results are added to the portal LaserVision gets an update 6 weeks later.
4. Managing feedback
LaserVision can check in on the portal for updates when an optician sends back a satisfaction survey and test results.
5. Security
We built the system to include 2-factor authentication for added reassurance of security.
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